Place of Work: Headquarters, Hq
Job Purpose: To serve NMB customers, by determining their needs, answering their questions and solving their problems; To make banking easier for customers, faster and more efficiently.
Main Responsibilities:
- Handle all customer inquiries and provide prompt and accurate courteous service.
- Turn a complaining / unhappy customer into a satisfied loyal customer with professional and compassionate service returns.
- Record service statistics, complaints, and inquiries.
- Analyze and approach resolution of all customer issues (new and existing) and identify root cause, presenting to Contact Center support staff and/or Team Leaders.
- Make sure all complaints are entered into the NMB CURE Tool and sent to Customer
- Experience Business Support; Better follow-up to fulfill the promises made to our customers.
- Ensuring compliance with the Bank’s policies, standards, regulations, controls and procedures.
- Stay up-to-date on products, policies and workflow procedures and ensure full compliance with risk and operational controls.
- Build and maintain consistency to maintain a high level of Customer Experience.
- Work as a team to support NMB branches and NMB Head Office Department, as well as customers, in handling customer inquiries regarding NMB products and services.
- Get and verify information professionally and politely.
The organization announcing the job for the one who is interested to apply also the organization is giving the job opportunity to any one who have all the qualification and able to perform well all the tsk
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