POSITION; Customer Service Representative
Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of the leading Internet service providers in East Africa.
Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of the leading Internet service providers in East Africa. We are looking for a Customer Service Representative (Zuku Fiber TZ & DTH of Arusha), who will work independently to provide professional customer service with internal and external focus. He will be reporting to the B28 & B2C Customer Experience Team leader.
The Customer Service Representative will be responsible for;
- Handles incoming and outgoing customer interactions. A customer-centric approach is
necessary to ensure long-term customer satisfaction. - Educating customers on competitive pricing and product information; compare with
Compare our products against the competition. - Responsible for skillfully retaining customers through building good relationships
- Identify the reasons for disconnection and overcome objections in customer retention efforts
- Save and resell the value of our products and services by properly organizing them
features, benefits and prices and the needs of our customers - Provide exceptional customer service in all types of calls including boarding, technical
support and bills.
Qualification
More than 1 year experience in Retention/Churn team in Telco/ICT company
A customer-centric approach and passion for the customer
Good verbal communication skills, including grammar and intonation
How to Apply:
Please share your CV with relevant certificates and supporting documents to:recruit@tz.wananchi.com,
Deadline: 14 November 2024
