Job Location :
Head Office, Hq
- Ensuring clients are being directed and serviced in the appropriate manner and be key point of escalation.
Knowledge and Skills:
- Business understanding of the characteristics of Mass Affluent clients, consumer buying behavior and pricing sensitivity, and knowledge on premier banking offerings for Retail Banking
- Strong understanding of banking and lending products.
- Knowledge and understanding of appropriate legislation and regulations affecting banking and customer interaction to ensure that all transactions are legal.
- Interpersonal skills
- Planning and organizing skills
- Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
- Excellent oral, written and interpersonal communication, presentation, strong closing, leadership and influencing skills.
- Selling and negotiation skills
- Personal motivation and drive with the ability to work independently and in a collaborative environment
- Strong Relationship Management skills
Qualifications and Experience:
- Bachelor’s degree in business studies, banking, finance or economics,
- Master’s degree in business administration and or management is preferred
- A minimum of 7 years’ relevant working experience in Premier Banking Operations with focus on Mass Affluent is a must, with at least 3 years as a senior leaderNMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted
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