What to Do If a Ring Doorbell Doesn’t Connect to Wifi
Installing a Ring Doorbell is an excellent way to enhance your security and improve home automation capabilities. However, if your Ring Doorbell doesn’t seem to be connecting to the wifi, you may have a few issues to troubleshoot. Here are some tips on what to do if a Ring Doorbell doesn’t connect to wifi.
Follow Installation Instructions Carefully
Before you go any further with troubleshooting, it’s important to make sure you followed all the installation instructions correctly. The Ring app is a great help here — it will guide you through each step of the installation process. Take your time and make sure your wifi network details match the details in the app exactly.
Check the Distance from the Router
It’s possible that your router is just too far away from your Ring Doorbell for it to connect. To get it to work, you may need to boost the signal with a range extender. Alternatively, you may be able to reposition your router or Ring Doorbell to bring them closer together.
Try a Different Network
If you have multiple networks in the home, such as both 2.4GHz and 5GHz networks, try connecting to the other network. Your Ring Doorbell may have difficulty connecting to the 2.4GHz network due to overcrowding or distance issues.
Check Any Firewalls You Have Enabled
Firewalls may be blocking your Ring Doorbell from connecting to the internet. Check any firewalls you have enabled on your router and make sure port forwarding for TCP and UDP port 123 is enabled for your Ring device.
Restart Your Router and Ring Doorbell
It may sound simple, but restarting your router and your Ring Doorbell may be enough to resolve the connection issue. To do this:
- Turn off your router and Ring Doorbell
- Wait for 1 minute before turning the router back on
- Wait another minute and then toggle the power for the Ring Doorbell
- Check the connection in the Ring app and see if it’s working
If your Ring Doorbell still won’t connect to wifi, you may need to contact customer support. Ring has a helpful Customer Support team that’s available to troubleshoot your connection issue and get your Ring Doorbell up and running.